Shipping, Damages & Order Issues

At LINDÍSIMA, every order is prepared with care and intention. Our team carefully packages each product to ensure it arrives safely and beautifully.

Inspecting Your Order

We kindly ask that you review your order upon arrival. If your package appears damaged, defective, or incorrect, please contact us as soon as possible so we can assist you promptly.

To ensure we can properly evaluate the issue, concerns must be reported within 48 hours of delivery.

Quality Assurance

Each LINDÍSIMA product undergoes a meticulous quality review before it leaves our studio. While issues are rare, we take every concern seriously and will review claims with care.

If a product is confirmed to be defective or damaged, we will gladly provide a store credit.

Reporting a Concern

When contacting us, please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

This allows our team to review the matter quickly and provide the best resolution.

Approved Returns

If your claim is approved, we will provide a prepaid return shipping label along with instructions for returning the item.

Please note that returns sent without prior authorization cannot be accepted.

Our Commitment

At LINDÍSIMA, we believe beauty should feel thoughtful from beginning to end. Our goal is to ensure every experience with our brand reflects the same care and quality found in our formulas.